Technical Support
Looking after your Adam product can prolong its lifespan, provide more consistently accurate results and potentially reduce your parts and labour costs. We suggest the following measures to help:
- Keep your product clean. Using an in-use cover extends the life of keypads and other parts.
- Avoid prolonged exposure to harsh environments.
- Power off your scale when not in use for prolonged periods, for laboratory balances, leave the product switched on but in standby mode.
- Calibrate your balance at regular intervals.
- Have your product regularly serviced and calibrated to ensure it continues to provide accurate results.
Need to speak to Adam?
Technical help or additional troubleshooting guidance is just a call or a message away.
Speak to a member of the Adam team via our Contact page by clicking below.
If you have a problem with your product
- Read the common problems and solutions information below, to see whether you can solve the problem yourself.
- Check the user manual for error message explanations that are specific to your weighing scale or balance. For current products you can download user manuals here. For older or legacy products please contact us regarding availability of a replacement manual.
If you are still experiencing a problem, then either call one of our local service centres or use the contact form on this website and send us the details of your problem. We will review the details and get back to you.
We provide an inspection and quotation service for customers wanting to get their product repaired. A standard inspection fee per machine applies and is waived if the repair quotation is accepted.
Common problems and solutions
We have found that many service problems can be resolved if the user performs some simple troubleshooting checks on the scale or balance in question. Please refer to the table below to help identify some basic problems and solutions.
Problem | Possible Cause | Common Solution |
|---|---|---|
| Battery will not charge | Mains voltage not present or too low. | Verify the batteries are rechargeable types. |
| Cannot use Full Capacity | Over load Stops hitting pan support or hitting bottom of load cell. | Look for obstruction under pan, shipping screws, and verify pan installation. |
Display is blank/ Does not turn on. | Mains power is turned off. | Check power is going to the scale and the switch is on. |
Display blank after turn on test or showing error message. | Pan not installed. | Check the pans are installed correctly. |
| Display is unstable | Drafts or air currents. | Verify the scale is in a acceptable location and on a good table. |
| Not Linear | Overload stops hitting too soon. | Look for obstruction under pan, shipping screws, and verify pan installation. |
| Off Center Loading error | Adjust mechanics. | Look for obstruction under pan, shipping screws, and verify pan installation. |
| OL appears on display | Weight on scale over permissible limit. | Check the pans are installed correctly. |
| UL displayed | Weight on scale below permissible limit. | Check the pans are installed correctly. |
| Weight value incorrect | Calibration error. | Calibrate again, paying special attention to the mass used, the stability of the scale, and the weighing units required. |