Adam Equipment Product Warranties: Now up to 5 years

What if the issue isn’t covered under the warranty and it’s still within the warranty period?

If Adam can fix the product, you will only need to pay for parts and a reduced price for labour. Our service technicians may also offer a trade-in option. The original product must be returned to Adam.

What if the issue isn’t covered under the warranty and it’s past the warranty period?

Adam will offer to fix the product and charge for parts and labour at standard rates. If the repair is too costly, Adam may instead offer to replace the product at a discounted price. The original product must be returned to Adam.

What types of issues aren’t covered under warranty?

• fair wear and tear

• willful damage

• negligence

• abnormal working conditions

• failure to follow the Seller's instructions (whether oral or in writing)

• misuse or alteration on repair of the Goods without the manufacturer's approval

When should I file a warranty claim?

We've found that many service problems can be resolved if the user performs some simple checks on the scale or balance in question. As a first step, please refer to the Technical Support page to help identify some basic problems and solutions.